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Head of Operations

  • Location: North Ferriby
  • Salary: £45000 - £55000 per annum + Hybrid and 25 days annual leave
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Transactional Finance, Finance
  • Contact: Clerical Perm
  • Contact Email:
  • Start Date: ASAP
  • Expiry Date: 01 December 2023
  • Job Ref: AW39626_1698836532

I am recruiting a Head of Operations for a high growth, global organisation, who are a market leader of their sector.

They provide over 900k resources to over 13m professionals across 25,000 customers in over 100 countries.

They have experienced 10% growth year on year for the last 4 years, with 13% growth predicted for this year.

Last year they acquired a software provider to add to their portfolio of services, since then they have been integrating that business into the group, now is the time to drive improved performance.

Hence, this is a new role as Head of Operations which will report into the Operations Director and drive performance across the teams in North Ferriby, Hull. There are 4 teams ranging from Customer Support Advisors, Technical Advisors and Sales Advisors, in total circa 30-35 people and that is expected to grow over the next 6 months to 40+ people.

Driving improved performance in this operation is part of their growth strategy.

You will take ownership of the customer operational teams including service delivery, personnel management, and customer experience.

Success will be measured by delivery against defined KPIs and SLA and a Net Promotor Score (NPS), as well as strong leadership performance and successful implementation of operational improvements and process changes.

We are looking for a manager, from any sector, with a track record of improving performance of large teams of customer facing staff in a high volume/high demand environment. We are looking for strong leadership skills and transformation experience.

We are considering candidates at circa £50k basic salary, plus there is a bonus.

The hours are 37.5 hours, Mon - Fri. 08:30 - 16:30 and this is Hybrid working, 3 days in the office in North Ferriby.

There are initially 25 days annual leave rising to 30, 5% pension after probation, Health care cash plan, Access to a range of benefits via My Benefits World, Free eye care cover, Life Assurance, Cycle to Work Scheme, EAP (Employee assistance programme), Access to an extensive Learning and Development menu.

If you have experience of driving performance of high performing customer operations teams then do not hesitate in applying now.
Candidates must be eligible to work in the UK full time without restriction. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within seven days please note that on this occasion your application has not been successful.

Sharp Consultancy is a finance and accountancy recruitment specialist assisting accounting and finance divisions of businesses in the Yorkshire and Derbyshire area. With over 30 years' experience we pride ourselves on sourcing excellent finance professionals across all divisions of an accounts function, from finance administrators through to senior Finance Director appointments. Please visit our website for more information on accountancy jobs or accountancy recruitment; finance jobs or finance recruitment.