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Collections Manager

Job description

​As the SME Collections Team Manager, you will oversee the collections process for Small and Medium Enterprise (SME) clients, ensuring efficiency and excellence.

You will manage a team of collections agents, develop strategies to ensure timely collections, and maintain strong relationships with clients and internal stakeholders.

Your leadership skills, understanding of credit management processes, and focus on customer service will be key to achieving financial goals and compliance.

Duties will include:

  • Leading a team to deliver collections strategies and achieve departmental and company targets.

  • Oversee the timely collection of outstanding debts, addressing issues early to prevent overdue balances.

  • Monitor and report on collections performance, trends, and outstanding balances. Prepare regular reports for senior management, highlighting key performance indicators (KPIs) and challenges.

  • Foster team communication, identify knowledge gaps, and drive cross-training and development.

  • Collaborate with other teams to improve performance and customer experience.

  • Manage attendance, performance, and conduct issues within the team.

  • Continuously evaluate and improve the collections process to enhance efficiency, customer satisfaction, and cash flow management.

  • Ensure compliance with relevant regulations, internal policies, and industry best practices. Coordinate with legal teams for debt recovery actions if necessary.

  • Plan and manage the day-to-day productivity of the team.

  • Provide excellent customer service and support the team in resolving escalated issues within agreed Service Level Agreements (SLAs).

  • Maintain and review process documentation to ensure continuous improvement and accuracy.

Knowledge and Skills

  • Excellent verbal and written communication skills with the ability to build relationships with internal and external stakeholders.

  • Strong analytical and problem-solving skills, with a keen eye for detail and the ability to assess risk and make sound decisions.

  • Proven team leadership and people management experience, with the ability to motivate, coach, and develop staff.

  • Proficiency in Microsoft Office.

  • Ability to balance collections objectives with maintaining positive customer relationships.

  • Strong organizational skills and ability to produce accurate work within tight deadlines.

  • Self-management and drive to achieve continuous improvements.

If you’re ready to make a significant impact and grow with a leading business, don’t hesitate to reach out to Liam O’Flaherty at Sharp Consultancy on 0113 236 6300 for more details.

Sharp Consultancy is a finance and accountancy recruitment specialist assisting accounting and finance divisions of businesses in the Yorkshire and Derbyshire area. With over 30 years' experience we pride ourselves on sourcing excellent finance professionals across all divisions of an accounts function.

Candidates must be eligible to work in the UK full time without restriction. To apply please send your CV to the e-mail address stated, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications, we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please note that on this occasion your application has not been successful.

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