Jmo

Jordan Motlib: Behind the Desk

​In this edition of Behind the Desk, we sit down with Jordan Motlib, who joined Sharp Consultancy earlier this year after building his experience in FinTech recruitment. Now working across the qualified finance market, Jordan brings a fresh perspective shaped by his background in financial technology and his journalism degree — both of which have helped him develop the communication and relationship-building skills that are central to successful recruitment. ​Since joining the team, Jordan has quickly adapted to the finance and accountancy recruitment market, developing the technical knowledge needed to support both clients and candidates with confidence. In this interview, he shares his journey into recruitment, the lessons he’s learned so far, and the qualities he believes make finance professionals truly stand out in today’s market. ​Understanding the Journey: Personal Insights and Inspirations You joined Sharp Consultancy in early 2026 after several years in FinTech recruitment — what attracted you to moving into finance and accountancy recruitment? Moving from FinTech into accountancy recruitment felt like a natural progression, given both sit under the wider finance umbrella. Sharp also stood out to me because of its strong reputation in the market and the depth of relationships the business has built over time. Looking back, how would you describe the journey from university into recruitment? It’s definitely been a fast-paced and steep learning curve but certainly a rewarding one. A big part of my journalism degree was building rapport quickly which is a key transferrable skill that any recruiter needs. What’s been the biggest learning or adjustment since joining Sharp and working in this market? Definitely gaining a deeper understanding of the finance and accountancy landscape, particularly the different qualification routes. I have realised this is a market, more so than others, where credibility and knowledge are so important. Learning about the technical aspects has enabled me to be in a position where I am able to offer genuine insightful advice to both clients and candidates. ​Industry Perspective: Lessons and Approaches in Recruitment You work with qualified, newly qualified, and qualified-by-experience professionals — what qualities do you think make candidates stand out in today’s market? Technical ability is obviously important, but what really makes a candidate stand out is their attitude and mindset. Employers want people who are commercially aware and are proactive. My most recent interviews and placements have all been with candidates who are ambitious and looking to develop – if you can get this across in interviews you will do well. What advice do you find yourself giving candidates most often during their job search? You have to look at the bigger picture. Salary is obviously an important part of any job search, but it shouldn’t come at the expense of other key factors such as career progression, the people you’ll be working with, and the overall culture of the business. I’ve seen situations where someone moves for a slightly higher salary, only to be looking again 12 months later because there’s limited opportunity to develop or the environment isn’t the right fit. In my experience, candidates who take the time to think about where a role could take them in the long term, rather than focusing purely on the immediate offer, tend to be the ones who are happiest and most successful in their careers. Building strong relationships is a big part of your approach — what do you think makes a recruiter genuinely valuable to both clients and candidates? I think trust and honesty. A good recruiter should understand what candidates and clients are looking for, but what makes them truly valuable is the ability to give constructive feedback and provide deeper insight to the market. Being transparent and giving honest feedback makes the process so much more effective for everyone involved. Ultimately, the goal is to build relationships that go beyond just one placement and whilst that may sound cliché it’s genuinely at the forefront of how I operate. ​Fun and Light-hearted Rugby, football, cricket, golf — safe to say you’re a sports fan! If you had to pick one sport to play forever, which would win? Definitely golf. I do still play rugby and football but it’s definitely a lot more painful the next day. At least with golf I can play at my own pace and enjoy the 19th hole. What’s your ideal way to spend a day off? I love getting out to the Peaks whenever I can. There are loads of good walks and pubs to finish at. If you could watch any sporting event live anywhere in the world, what would be top of your list and why? It’s a toss up between day 4 of the Masters or the Boxing Day test at the MCG. But because of England’s terrible record in Australia, I’ll stick with the Masters. ​Whether he’s advising candidates on their next career move or supporting clients in finding the right addition to their team, Jordan is focused on building long-term relationships based on trust, transparency, and genuine insight. As he continues to grow his presence within the qualified finance market, his people-first approach and commitment to understanding the bigger picture will no doubt make a lasting impact across Yorkshire. ​We’re pleased to welcome Jordan to the team and look forward to seeing him progress. ​-- As Sharp Consultancy, we are committed to giving recruiters the support and platform they need to develop their careers — and we’re always open to conversations with those considering their next move. Get in touch if you’d like to find out more about Careers at Sharp. ​

Read article
A close-up of hands writing and taking notes at a wooden table during a meeting, with sunlight casting long shadows, creating a focused, collaborative atmosphere.

From Leading Shared Services to Supporting SEND Families – Meet Samantha Ryan

Back to Blogs

​When it comes to shared service management, Samantha knows her stuff.

With a career built on navigating fast-paced change, leading high-performing teams, and staying two steps ahead of the next big thing in business ops, she’s seen (and solved) it all. But Sam’s talents don’t stop at spreadsheets and strategy—she’s also the author of SEND Help!, a heartfelt and practical guide for parents navigating the world of Special Educational Needs.

In this Q&A, Liam O'Flaherty sat down with Samantha to chat about the reality of leadership in shared services—what it takes to thrive, what’s changing fast (spoiler alert: AI is knocking at the door), and why staying human in the digital age might just be the most powerful skill of all.

Whether you're eyeing your first step into a shared services role or already deep in the trenches, Samantha’s insights are refreshingly honest, full of warmth, and packed with practical takeaways. Let's dive in.

What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a shared service manager?

A group of four people sit around a conference table in a bright office. One person speaks while others listen attentively, creating a collaborative atmosphere.

I think it’s less about ticking off qualifications and more about showing you can actually lead people through mess and change. You need to be someone who stays calm under pressure, communicates clearly, and isn’t afraid to get stuck in. If you’re the kind of person who sees a knot and wants to untangle it, you’re probably halfway there already.

When leading a shared services team, you need to have one eye on how your operation is running right now and the other eye on what’s coming down the pipeline - the next new technology or shared services operating strategy. Curiosity is key to ensuring you always stay abreast of emerging technology and ways of working.

What are both the best and the most challenging aspects of being a shared service manager of a fast paced business?

The best bit is the variety - you’re never bored. You get to fix things, improve how stuff works, and genuinely help people. I have always found great joy in my work and being of service to others, whether that’s leading a shared service team, a purchase to pay department or as a global process owner.

The hardest part? There’s always something going on. Priorities change quickly, and you have to juggle a lot without dropping the ball. It can be exhausting some days, but also really rewarding when you get it right

What are your opinions about the relationship between a shared service manager and the CFO and CEO? What is critically important in building a successful partnership and providing the right support to the CEO/CFO?

Trust is everything. They need to know you’ve got the detail covered, that you’ll flag issues early, and that you’re not sugar-coating anything. It’s also about understanding what keeps them up at night and making sure the shared service function isn’t adding to that. You’ve got to be steady, honest, and clear with no fluff.

What new key skills or attributes do you think the next generation of shared service managers are going to need to develop?

Flexibility and digital confidence. Things move quickly now, and you’ve got to be open to learning new systems, new ways of working, and even letting go of old ways that aren’t cutting it anymore. People skills still matter too, probably more than ever. This current generation expect a work/life balance and flexibility – neither of which are bad things. So, ensuring you understand the needs of your team and the culture of your workforce is essential.

A smart phone in a hand displaying a webpage introducing the reader to ChatGPT.

Are new technologies like Artificial Intelligence having much of an impact on your role as shared service manager yet? What impact do you think they will have over the next few years?

Absolutely, AI has arrived. The key is to understand it, leverage it and not be afraid. AI can be really useful to shared service teams. Some of the repetitive stuff is getting automated, which is a win if it means teams can focus on the work that really needs a human brain. Over time, I think we’ll lean on AI more and more. It’ll still need people who understand the bigger picture and can spot when something doesn’t feel right. Shared Service leaders need to embrace AI and make it work effectively for their business.

Is it possible to maintain a reasonable work life balance at shared service manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?

Honestly? There are busy seasons and tough patches where balance goes out the window. But I do think it’s possible overall, you just have to be clear with yourself (and others) about what’s non-negotiable. I’ve learned not to feel guilty about switching off, because you can’t pour from an empty cup.

Away from core knowledge, what personality traits have been critical to your success as a shared service manager? Are these natural or have you worked on developing them?

Patience, humour, and the ability to stay calm when things get chaotic. Some of that’s just who I am, but I’ve definitely had to work on things like not taking things personally and learning to pick my battles. It’s a people-heavy role, so you need thick skin, but also empathy.

A man and woman at a table, discussing finance strategies and sharing advice in a professional setting.

What is the one single best piece of advice you were given early in your career that still holds true today?

“Don’t wait to feel ready - just start” and “dress for the job you want, not the job you’ve got” (I actually think I first heard that on a Jennifer Aniston movie years ago!). I’ve learned that you grow into roles, not the other way round. Don’t wait to be asked to step forward in your role. Go that extra mile. Say yes, even if your voice trembles as you say it. Most people are winging it to some degree anyway.

 

In Conclusion

Samanthas’s approach to leadership is the kind we all wish we worked with—real, grounded, and refreshingly human. From embracing AI to keeping empathy at the centre of decision-making, she reminds us that successful leadership isn’t about having all the answers—it’s about staying curious, stepping up, and staying calm when things get chaotic.

Whether you're at the start of your shared services journey or eyeing your next big promotion, there’s something in Samantha’s story for everyone. And if you’re juggling a demanding role with life outside of work (who isn’t?), her reflections on balance, boundaries and being brave even when you’re not 100% ready hit just the right note.

If you want to explore more of Samantha’s world beyond shared services, check out her brilliant book SEND Help!—a thoughtful, empowering guide for parents supporting children with Special Educational Needs. Because just like in business, when we work together, support each other, and lead with heart, amazing things happen.

Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAYand let's chart your career path together.