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​International Women’s Day 2026: A Conversation on Inclusion, Allyship and Progress

This year, to mark International Women's Day, our Divisional Director Emma Gregson brought together a group of colleagues for an open roundtable discussion. No filming. No scripts. Just an honest conversation. The aim wasn’t to produce a perfectly polished statement. It was to create space — to reflect, to listen, and to explore what inclusion really looks like in today’s workplace. Here’s what we learned. ​What Comes to Mind When You Think About International Women’s Day? ​For some, it represents recognition — a moment to highlight the achievements of women in business and beyond. For others, it prompts reflection on progress still to be made. One theme quickly emerged: while the day itself is visible — particularly on LinkedIn — its meaning runs much deeper. There was acknowledgment that conversations about gender equality can’t simply live online or exist once a year. They need to be embedded into the fabric of how organisations operate. International Women’s Day may fall on 8th March, but the principles behind it shouldn’t be date-bound. ​Why Having This Discussion at Work Matters A powerful point raised during the discussion was this: We spend most of our waking hours at work — if we don’t talk about it here, where do we talk about it? Workplaces shape opportunity. They shape confidence. They shape careers. Several colleagues reflected on environments they had previously worked in — some more progressive than others, often heavily male dominated — and how that influenced whether these conversations were welcomed or avoided. One comment stood out: “The first step to change is acknowledging there’s a problem.” Whether discussing representation in leadership, the gender pay gap, or unconscious bias in everyday interactions, awareness is the foundation for meaningful progress. ​What Does an Inclusive Workplace Really Look Like? The group explored what inclusion means beyond policy statements or formal initiatives. One perspective captured it perfectly: “Inclusion is felt, not announced.” An inclusive workplace isn’t defined by posters on the wall or annual emails. It’s defined by behaviour. It's About: A genuine meritocracy where progression is based on performance, not proximity to power. Leadership that doesn’t require the loudest voice in the room. Being mindful of everyday conversations that may unintentionally exclude. Creating space where people feel comfortable speaking up — or saying no. There was also recognition that unconscious bias can show up in subtle ways. From assumptions about who should attend certain meetings, to whose opinions are actively sought, small behaviours compound over time. Inclusion, ultimately, is about awareness — and accountability. ​Women Who Inspire Us When asked who inspires them, the responses were deeply personal. Mothers who worked multiple jobs to provide stability. Partners balancing demanding careers with professional qualifications. Managers who quietly transformed workplace cultures. Public figures like Marie Curie — a pioneer who succeeded in a world that actively tried to exclude her. What united these stories was resilience. Determination. And an unwillingness to accept imposed limitations. Several colleagues reflected on strong female leaders they had worked with — leaders who didn’t need to dominate a room to command respect. They led through example. Through consistency. Through standards. The quiet confidence of competence. ​Where Do Women Still Face Challenges?The discussion didn’t shy away from reality. Challenges still exist — particularly in male-dominated industries, senior leadership environments, and in balancing career progression with societal expectations around caregiving. There was open acknowledgment that historically, women have often had to “run harder” to reach the same point. And yet, there was also recognition of generational progress. Attitudes are shifting. Leadership is evolving. Conversations that once felt uncomfortable are now happening openly. Progress is visible — but unfinished. ​Moving Forward This roundtable wasn’t about having all the answers. It was about listening. Learning. And recognising that inclusion is a shared responsibility. International Women’s Day provides a valuable moment for reflection. But the real impact lies in what happens on the 9th of March — and every day after. At Sharp Consultancy, we’re committed to continuing these conversations — not as a tick-box exercise, but as part of how we build a culture where everyone can thrive. Because equality isn’t a campaign… It’s a commitment. ​

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From Leading Shared Services to Supporting SEND Families – Meet Samantha Ryan

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​When it comes to shared service management, Samantha knows her stuff.

With a career built on navigating fast-paced change, leading high-performing teams, and staying two steps ahead of the next big thing in business ops, she’s seen (and solved) it all. But Sam’s talents don’t stop at spreadsheets and strategy—she’s also the author of SEND Help!, a heartfelt and practical guide for parents navigating the world of Special Educational Needs.

In this Q&A, Liam O'Flaherty sat down with Samantha to chat about the reality of leadership in shared services—what it takes to thrive, what’s changing fast (spoiler alert: AI is knocking at the door), and why staying human in the digital age might just be the most powerful skill of all.

Whether you're eyeing your first step into a shared services role or already deep in the trenches, Samantha’s insights are refreshingly honest, full of warmth, and packed with practical takeaways. Let's dive in.

What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a shared service manager?

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I think it’s less about ticking off qualifications and more about showing you can actually lead people through mess and change. You need to be someone who stays calm under pressure, communicates clearly, and isn’t afraid to get stuck in. If you’re the kind of person who sees a knot and wants to untangle it, you’re probably halfway there already.

When leading a shared services team, you need to have one eye on how your operation is running right now and the other eye on what’s coming down the pipeline - the next new technology or shared services operating strategy. Curiosity is key to ensuring you always stay abreast of emerging technology and ways of working.

What are both the best and the most challenging aspects of being a shared service manager of a fast paced business?

The best bit is the variety - you’re never bored. You get to fix things, improve how stuff works, and genuinely help people. I have always found great joy in my work and being of service to others, whether that’s leading a shared service team, a purchase to pay department or as a global process owner.

The hardest part? There’s always something going on. Priorities change quickly, and you have to juggle a lot without dropping the ball. It can be exhausting some days, but also really rewarding when you get it right

What are your opinions about the relationship between a shared service manager and the CFO and CEO? What is critically important in building a successful partnership and providing the right support to the CEO/CFO?

Trust is everything. They need to know you’ve got the detail covered, that you’ll flag issues early, and that you’re not sugar-coating anything. It’s also about understanding what keeps them up at night and making sure the shared service function isn’t adding to that. You’ve got to be steady, honest, and clear with no fluff.

What new key skills or attributes do you think the next generation of shared service managers are going to need to develop?

Flexibility and digital confidence. Things move quickly now, and you’ve got to be open to learning new systems, new ways of working, and even letting go of old ways that aren’t cutting it anymore. People skills still matter too, probably more than ever. This current generation expect a work/life balance and flexibility – neither of which are bad things. So, ensuring you understand the needs of your team and the culture of your workforce is essential.

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Are new technologies like Artificial Intelligence having much of an impact on your role as shared service manager yet? What impact do you think they will have over the next few years?

Absolutely, AI has arrived. The key is to understand it, leverage it and not be afraid. AI can be really useful to shared service teams. Some of the repetitive stuff is getting automated, which is a win if it means teams can focus on the work that really needs a human brain. Over time, I think we’ll lean on AI more and more. It’ll still need people who understand the bigger picture and can spot when something doesn’t feel right. Shared Service leaders need to embrace AI and make it work effectively for their business.

Is it possible to maintain a reasonable work life balance at shared service manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?

Honestly? There are busy seasons and tough patches where balance goes out the window. But I do think it’s possible overall, you just have to be clear with yourself (and others) about what’s non-negotiable. I’ve learned not to feel guilty about switching off, because you can’t pour from an empty cup.

Away from core knowledge, what personality traits have been critical to your success as a shared service manager? Are these natural or have you worked on developing them?

Patience, humour, and the ability to stay calm when things get chaotic. Some of that’s just who I am, but I’ve definitely had to work on things like not taking things personally and learning to pick my battles. It’s a people-heavy role, so you need thick skin, but also empathy.

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What is the one single best piece of advice you were given early in your career that still holds true today?

“Don’t wait to feel ready - just start” and “dress for the job you want, not the job you’ve got” (I actually think I first heard that on a Jennifer Aniston movie years ago!). I’ve learned that you grow into roles, not the other way round. Don’t wait to be asked to step forward in your role. Go that extra mile. Say yes, even if your voice trembles as you say it. Most people are winging it to some degree anyway.

 

In Conclusion

Samanthas’s approach to leadership is the kind we all wish we worked with—real, grounded, and refreshingly human. From embracing AI to keeping empathy at the centre of decision-making, she reminds us that successful leadership isn’t about having all the answers—it’s about staying curious, stepping up, and staying calm when things get chaotic.

Whether you're at the start of your shared services journey or eyeing your next big promotion, there’s something in Samantha’s story for everyone. And if you’re juggling a demanding role with life outside of work (who isn’t?), her reflections on balance, boundaries and being brave even when you’re not 100% ready hit just the right note.

If you want to explore more of Samantha’s world beyond shared services, check out her brilliant book SEND Help!—a thoughtful, empowering guide for parents supporting children with Special Educational Needs. Because just like in business, when we work together, support each other, and lead with heart, amazing things happen.

Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAYand let's chart your career path together.