Celebrating International Women's Day with Hannah

From Leading Shared Services to Supporting SEND Families – Meet Samantha Ryan

When it comes to shared service management, Samantha knows her stuff.With a career built on navigating fast-paced change, leading high-performing teams, and staying two steps ahead of the next big thing in business ops, she’s seen (and solved) it all. But Sam’s talents don’t stop at spreadsheets and strategy—she’s also the author of SEND Help!, a heartfelt and practical guide for parents navigating the world of Special Educational Needs.In this Q&A, Liam O'Flaherty sat down with Samantha to chat about the reality of leadership in shared services—what it takes to thrive, what’s changing fast (spoiler alert: AI is knocking at the door), and why staying human in the digital age might just be the most powerful skill of all.Whether you're eyeing your first step into a shared services role or already deep in the trenches, Samantha’s insights are refreshingly honest, full of warmth, and packed with practical takeaways. Let's dive in.What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a shared service manager?I think it’s less about ticking off qualifications and more about showing you can actually lead people through mess and change. You need to be someone who stays calm under pressure, communicates clearly, and isn’t afraid to get stuck in. If you’re the kind of person who sees a knot and wants to untangle it, you’re probably halfway there already. When leading a shared services team, you need to have one eye on how your operation is running right now and the other eye on what’s coming down the pipeline - the next new technology or shared services operating strategy. Curiosity is key to ensuring you always stay abreast of emerging technology and ways of working.What are both the best and the most challenging aspects of being a shared service manager of a fast paced business?The best bit is the variety - you’re never bored. You get to fix things, improve how stuff works, and genuinely help people. I have always found great joy in my work and being of service to others, whether that’s leading a shared service team, a purchase to pay department or as a global process owner. The hardest part? There’s always something going on. Priorities change quickly, and you have to juggle a lot without dropping the ball. It can be exhausting some days, but also really rewarding when you get it rightWhat are your opinions about the relationship between a shared service manager and the CFO and CEO? What is critically important in building a successful partnership and providing the right support to the CEO/CFO?Trust is everything. They need to know you’ve got the detail covered, that you’ll flag issues early, and that you’re not sugar-coating anything. It’s also about understanding what keeps them up at night and making sure the shared service function isn’t adding to that. You’ve got to be steady, honest, and clear with no fluff.What new key skills or attributes do you think the next generation of shared service managers are going to need to develop?Flexibility and digital confidence. Things move quickly now, and you’ve got to be open to learning new systems, new ways of working, and even letting go of old ways that aren’t cutting it anymore. People skills still matter too, probably more than ever. This current generation expect a work/life balance and flexibility – neither of which are bad things. So, ensuring you understand the needs of your team and the culture of your workforce is essential.Are new technologies like Artificial Intelligence having much of an impact on your role as shared service manager yet? What impact do you think they will have over the next few years?Absolutely, AI has arrived. The key is to understand it, leverage it and not be afraid. AI can be really useful to shared service teams. Some of the repetitive stuff is getting automated, which is a win if it means teams can focus on the work that really needs a human brain. Over time, I think we’ll lean on AI more and more. It’ll still need people who understand the bigger picture and can spot when something doesn’t feel right. Shared Service leaders need to embrace AI and make it work effectively for their business.Is it possible to maintain a reasonable work life balance at shared service manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?Honestly? There are busy seasons and tough patches where balance goes out the window. But I do think it’s possible overall, you just have to be clear with yourself (and others) about what’s non-negotiable. I’ve learned not to feel guilty about switching off, because you can’t pour from an empty cup.Away from core knowledge, what personality traits have been critical to your success as a shared service manager? Are these natural or have you worked on developing them?Patience, humour, and the ability to stay calm when things get chaotic. Some of that’s just who I am, but I’ve definitely had to work on things like not taking things personally and learning to pick my battles. It’s a people-heavy role, so you need thick skin, but also empathy. What is the one single best piece of advice you were given early in your career that still holds true today?“Don’t wait to feel ready - just start” and “dress for the job you want, not the job you’ve got” (I actually think I first heard that on a Jennifer Aniston movie years ago!). I’ve learned that you grow into roles, not the other way round. Don’t wait to be asked to step forward in your role. Go that extra mile. Say yes, even if your voice trembles as you say it. Most people are winging it to some degree anyway. In ConclusionSamanthas’s approach to leadership is the kind we all wish we worked with—real, grounded, and refreshingly human. From embracing AI to keeping empathy at the centre of decision-making, she reminds us that successful leadership isn’t about having all the answers—it’s about staying curious, stepping up, and staying calm when things get chaotic.Whether you're at the start of your shared services journey or eyeing your next big promotion, there’s something in Samantha’s story for everyone. And if you’re juggling a demanding role with life outside of work (who isn’t?), her reflections on balance, boundaries and being brave even when you’re not 100% ready hit just the right note.If you want to explore more of Samantha’s world beyond shared services, check out her brilliant book SEND Help!—a thoughtful, empowering guide for parents supporting children with Special Educational Needs. Because just like in business, when we work together, support each other, and lead with heart, amazing things happen.Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAYand let's chart your career path together.

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In celebration of International Women's Day, we're shining a spotlight on women in financial leadership roles. In this instalment, we had the pleasure of speaking with Hannah Shilling.

After graduating from the University of Leeds with a degree in Mathematics, Hannah began her finance career as a Graduate Trainee at Croda International Plc, where she also completed her ACCA studies. She then advanced to the role of Group Assistant Accountant. Seeking new challenges, Hannah joined Costcutter Supermarkets Group, where she climbed the ranks to become Head of Finance. Currently, she is the Director of Corporate Accounting & Transactions at Card Factory, where she continues to excel in her field.

Hannah Shilling, Director of Corporate Accounting & Transactions at Card Factory.

Hannah's role at Card Factory is varied and dynamic, requiring her to wear many hats and tackle diverse challenges each day. Join us as she shares her journey, career-defining moments, and the traits that have fuelled her success.

1.Please can you provide a summary of who you work for and your current role?

I am Director of Corporate Accounting & Transactions at Card Factory. I look after Management Accounting, FP&A, Transactions and Procurement. A typical day for me can involve reviewing divisional performance, working on Finance transformation projects, and defining our procurement strategy. So, a very interesting and varied role, which involves me wearing a lot of different hats!

2.What have been the one or two most defining moments in your career to date?

I would say without a doubt when I became Head of Finance at Costcutter Supermarkets. I had joined Costcutter as an analyst 5 years earlier, so to build my career and step into a senior leadership role after returning from maternity was a very proud moment.

3.What are the most important personal traits, values or characteristics that, being a female finance leader, has really helped to contribute to your success?

Being nosy and stubborn!

In all seriousness though, opportunities have presented themselves through me stepping outside of my lane and getting involved in all sorts of things that were only vaguely linked to my role. And you’ve got to be resilient and determined if you want to be a true change agent in a larger organisation.

I describe myself as having a healthy level of discontent with the status quo, so I’m always agitating at how we do things better, faster. If apathy sets in, I know that it’s time for a new challenge.

4.What is the one piece of advice that you would share with the next generation of female finance leaders as they look to build their careers?

Build your resilience and confidence when your career is in a steady state, so you’ve got plentiful reserves to draw on when you step up to a stretch opportunity.

And don’t be afraid to ask for help if you need it.

Hannah Shilling's career in finance is a testament to the power of resilience, determination, and stepping out of one's comfort zone. Her journey from her Graduate role at Croda International PLC to a senior leadership role at Card Factory PLC is truly inspiring.

Despite the progress that has been made, women still face significant challenges in the finance industry. In the UK, women hold only 33.5% [1] of senior management roles in financial services, and while they make up 41.1% [2] of finance professionals, they are underrepresented in leadership positions. Hannah's advice to build resilience and confidence, and to seek help when needed, is invaluable for aspiring female finance leaders. As we celebrate International Women's Day, we hope Hannah's story provides inspiration to female finance professionals to embrace challenges and pursue their career goals with confidence and determination.

Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAY and let's chart your career path together.

Celebrating International Women's Day with Hannah Shilling

In celebration of International Women's Day, we're shining a spotlight on women in financial leadership roles. In this instalment, we had the pleasure of speaking with Hannah Shilling.

1.Please can you provide a summary of who you work for and your current role?

2.What have been the one or two most defining moments in your career to date?

3.What are the most important personal traits, values or characteristics that, being a female finance leader, has really helped to contribute to your success?

4.What is the one piece of advice that you would share with the next generation of female finance leaders as they look to build their careers?

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​In celebration of International Women's Day, we're shining a spotlight on women in financial leadership roles. In this instalment, we had the pleasure of speaking with Hannah Shilling.

1.Please can you provide a summary of who you work for and your current role?

2.What have been the one or two most defining moments in your career to date?

3.What are the most important personal traits, values or characteristics that, being a female finance leader, has really helped to contribute to your success?

4.What is the one piece of advice that you would share with the next generation of female finance leaders as they look to build their careers?

In celebration of International Women's Day, we're shining a spotlight on women in financial leadership roles. In this instalment, we had the pleasure of speaking with Hannah Shilling.