Celebrating National Careers Week - Tom Davage,

So, You Want to Be a Credit Manager? Here's What You Need to Know

So, You Want to Be a Credit Manager? Here's What You Need to KnowCredit Management isn’t just about chasing payments — it’s about protecting the lifeblood of a business: cashflow. To help future finance leaders get a real feel for what it’s like to step into a Credit Manager role (and thrive!), we asked current Credit Manager, Philip Holborough to share their honest thoughts in our Voices of Transactional Finance Leaders Series. In this article, Philip talks about everything from the challenges he’s faced along the way, to the skills and attitudes that really make a difference. He also gives a glimpse into how the role is changing, what impact technology like AI might have, and why having a "bulldog attitude" could actually be one of your biggest assets. Whether you're just starting out or aiming for the next step in your career, their advice is packed with real-world lessons you won’t want to miss.What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a Credit Manager?Debtor payment trends. Regardless of industry the key to successful Credit Managers is analysis of payment performance – this is often the biggest tell-tale sign of potential payment issues in the future.What are both the best and the most challenging aspects of being the Credit Manager of a fast-paced business? Blending Credit with Sales. Often the two don’t mix well – but open, frank and honest conversations where clarity of objectives is understood on both sides will help in a very challenging environment.What are your opinions about the relationship between a Credit Manager and the FC/CFO and CEO? What is critically important in building a successful partnership and providing the right support to the FC/CEO/CFO? A good CFO will recognise the importance of a Credit Manager – not always the case with CEO as they are often more strategic and commercial in their approach and less likely to be open to credit conversations over sales performance.What new key skills or attributes do you think the next generation of Credit Managers are going to need to develop? Tenacity. Both internally and externally. “The squeaky wheel gets the oil!” Don’t be afraid to offer opinions based on gut instinct and past experience. You will earn the respect of the business very quickly if you are able to nail your colours to the mast! Are new technologies like Artificial Intelligence having much of an impact on your role as Credit Manager yet? What impact do you think they will have over the next few years? AI frightens me – but I recognise the importance of some labour-saving aspects. A computer will never get someone to pay a bill – only a human voice can do that.Is it possible to maintain a reasonable work life balance at Credit Manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?Clear boundaries are very important. CM can be a stressful occupation – you must be able to separate these to ensure no burn out!Away from core credit knowledge, what personality traits have been critical to your success as a Credit Manager? Are these natural or have you worked on developing them?The willingness to not let go! Bull dog attitude – obviously with respect to the customer and the wider business. Don’t give up.What is the one single best piece of advice you were given early in your career that still holds true today? “Show me the money!” Cashflow is critical to any business large or small – the Credit manager is the custodian of this process.If there’s one thing Philip’s advice makes clear, it’s that being a great Credit Manager is about a lot more than just ticking boxes. It’s about sharp instincts, real tenacity, clear communication, and a relentless focus on cashflow — all while building strong relationships across the business. The role might change over time, especially as new technologies come into play, but the core principles stay the same: know your numbers, trust your gut, speak up when it matters, and never lose sight of the bigger picture. For anyone thinking about a career in Credit Management (or already on the way), these lessons are pure gold. Take them on board, keep learning, and remember — the best Credit Managers aren’t just protecting the cash, they’re helping to drive the whole business forward. Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAY and let's chart your career path together.

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Following on in our celebration of National Careers Week, an annual event that aims to provide young people in various educational and organisational settings with career guidance and support. Tom Davage reflects on his experience as a recruiter and his role at Sharp Consultancy.

Since he came on board almost three years ago in his second role since University, Tom has proven to be an essential part of the team and achieved many goals along the way.

As part of his development with us, Tom has completed the Recruitment Consultant Level 3 from the Institute for Apprenticeships & Technical Education via Recruitment Juice, an online recruitment training platform. We offer this qualification to trainee consultants as a way of enhancing their potential with our company and helping them advance to more senior roles. Tom achieved a distinction in the qualification and this partnered with his commitment and success lead to his promotion to Senior Consultant.

Tom's story shows that recruitment can be a successful and rewarding career route for young people starting out their career.

What were you doing before you worked for Sharp Consultancy?

Before Sharp Consultancy, I was working for a national Newspaper supplier, selling advert space to tradesmen in local areas, including the North East & North West.

How did you first connect with Sharp Consultancy?

I first connected with Sharp through a Rec2Rec who put me in touch with the business.

What sparked your interest in pursuing a career at Sharp Consultancy?

I was interested in working at Sharp Consultancy because they are a long standing, local business with a good reputation. Being from Sheffield and having worked previously with people from different parts of the country, I wanted to work with local people and local businesses.

What do you enjoy most about working in recruitment?

Meeting and working with different people and businesses and fitting them both together. Hearing how happy people are in their new roles is always a great feeling.

What is the most valuable thing working here has taught you?

To not be afraid to have that difficult conversation. That was quite daunting at the start, but having a conversation that is a little uncomfortable maybe hard at the time, but clients and candidates respect you more because of it and for setting the right expectations and then delivering against them.

What is one piece of advice would you pass on to any person trying to start a career in recruitment?

Put in the hard work and you will be rewarded. It’s not easy at the start but if you continue to do the right things, believe in what you are doing and the process then you will see the benefits in no time and they far outweigh the hard work as you start out in your career in recruitment.

Are you interested in working as a recruiter? We would love to hear from you and discuss the opportunities to become part of our team.

Sharp Consultancy specialises in the recruitment of temporary, interim and permanent finance professionals. With offices in Leeds and Sheffield our highly experienced team of consultants recruit for positions throughout Yorkshire and beyond. CONTACT US today and see how we can help.

Celebrating National Careers Week - Tom Davage, Senior Consultant