HOW TO CONDUCT YOURSELF DURING YOUR NOTICE PERIOD

From Leading Shared Services to Supporting SEND Families – Meet Samantha Ryan

When it comes to shared service management, Samantha knows her stuff.With a career built on navigating fast-paced change, leading high-performing teams, and staying two steps ahead of the next big thing in business ops, she’s seen (and solved) it all. But Sam’s talents don’t stop at spreadsheets and strategy—she’s also the author of SEND Help!, a heartfelt and practical guide for parents navigating the world of Special Educational Needs.In this Q&A, Liam O'Flaherty sat down with Samantha to chat about the reality of leadership in shared services—what it takes to thrive, what’s changing fast (spoiler alert: AI is knocking at the door), and why staying human in the digital age might just be the most powerful skill of all.Whether you're eyeing your first step into a shared services role or already deep in the trenches, Samantha’s insights are refreshingly honest, full of warmth, and packed with practical takeaways. Let's dive in.What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a shared service manager?I think it’s less about ticking off qualifications and more about showing you can actually lead people through mess and change. You need to be someone who stays calm under pressure, communicates clearly, and isn’t afraid to get stuck in. If you’re the kind of person who sees a knot and wants to untangle it, you’re probably halfway there already. When leading a shared services team, you need to have one eye on how your operation is running right now and the other eye on what’s coming down the pipeline - the next new technology or shared services operating strategy. Curiosity is key to ensuring you always stay abreast of emerging technology and ways of working.What are both the best and the most challenging aspects of being a shared service manager of a fast paced business?The best bit is the variety - you’re never bored. You get to fix things, improve how stuff works, and genuinely help people. I have always found great joy in my work and being of service to others, whether that’s leading a shared service team, a purchase to pay department or as a global process owner. The hardest part? There’s always something going on. Priorities change quickly, and you have to juggle a lot without dropping the ball. It can be exhausting some days, but also really rewarding when you get it rightWhat are your opinions about the relationship between a shared service manager and the CFO and CEO? What is critically important in building a successful partnership and providing the right support to the CEO/CFO?Trust is everything. They need to know you’ve got the detail covered, that you’ll flag issues early, and that you’re not sugar-coating anything. It’s also about understanding what keeps them up at night and making sure the shared service function isn’t adding to that. You’ve got to be steady, honest, and clear with no fluff.What new key skills or attributes do you think the next generation of shared service managers are going to need to develop?Flexibility and digital confidence. Things move quickly now, and you’ve got to be open to learning new systems, new ways of working, and even letting go of old ways that aren’t cutting it anymore. People skills still matter too, probably more than ever. This current generation expect a work/life balance and flexibility – neither of which are bad things. So, ensuring you understand the needs of your team and the culture of your workforce is essential.Are new technologies like Artificial Intelligence having much of an impact on your role as shared service manager yet? What impact do you think they will have over the next few years?Absolutely, AI has arrived. The key is to understand it, leverage it and not be afraid. AI can be really useful to shared service teams. Some of the repetitive stuff is getting automated, which is a win if it means teams can focus on the work that really needs a human brain. Over time, I think we’ll lean on AI more and more. It’ll still need people who understand the bigger picture and can spot when something doesn’t feel right. Shared Service leaders need to embrace AI and make it work effectively for their business.Is it possible to maintain a reasonable work life balance at shared service manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?Honestly? There are busy seasons and tough patches where balance goes out the window. But I do think it’s possible overall, you just have to be clear with yourself (and others) about what’s non-negotiable. I’ve learned not to feel guilty about switching off, because you can’t pour from an empty cup.Away from core knowledge, what personality traits have been critical to your success as a shared service manager? Are these natural or have you worked on developing them?Patience, humour, and the ability to stay calm when things get chaotic. Some of that’s just who I am, but I’ve definitely had to work on things like not taking things personally and learning to pick my battles. It’s a people-heavy role, so you need thick skin, but also empathy. What is the one single best piece of advice you were given early in your career that still holds true today?“Don’t wait to feel ready - just start” and “dress for the job you want, not the job you’ve got” (I actually think I first heard that on a Jennifer Aniston movie years ago!). I’ve learned that you grow into roles, not the other way round. Don’t wait to be asked to step forward in your role. Go that extra mile. Say yes, even if your voice trembles as you say it. Most people are winging it to some degree anyway. In ConclusionSamanthas’s approach to leadership is the kind we all wish we worked with—real, grounded, and refreshingly human. From embracing AI to keeping empathy at the centre of decision-making, she reminds us that successful leadership isn’t about having all the answers—it’s about staying curious, stepping up, and staying calm when things get chaotic.Whether you're at the start of your shared services journey or eyeing your next big promotion, there’s something in Samantha’s story for everyone. And if you’re juggling a demanding role with life outside of work (who isn’t?), her reflections on balance, boundaries and being brave even when you’re not 100% ready hit just the right note.If you want to explore more of Samantha’s world beyond shared services, check out her brilliant book SEND Help!—a thoughtful, empowering guide for parents supporting children with Special Educational Needs. Because just like in business, when we work together, support each other, and lead with heart, amazing things happen.Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAYand let's chart your career path together.

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Your interview has been a success and you have landed a new role. Once you have tendered your resignation with your current employer, you will need to work your notice period. It is just as important to make a good impression during your last few weeks with a company as it is to get off on the right foot in a brand-new role; take a look at our tips and suggestions on the best ways to conduct yourself during your notice period.

Understand how long your notice period is. Check your contract for details on the notice period that you will be expected to work – this may be a fixed term or increase annually based upon your length of employment. Your new employer may like you to start sooner than your notice allows but be respectful of your current company’s position and the time they will need to arrange your replacement. You may be able to use any holidays that you are owed as part of your notice period.

Gardening leave. Depending upon the role you are moving onto – if you are going to work for a direct competitor for example - your employer may place you on gardening leave for the duration of your notice period; whilst you will not actually be working during this time you are still being paid by your current company and will not be able to start your new role until after your official final employment date.

Make sure you remain professional. Maintain a conscientious approach throughout your notice period and continue to perform your role to the highest possible standards. Don’t undo several years of good work by being lacklustre in your last few weeks – make sure you leave a great last impression as you never know you may come into contact with former colleagues once again in your new job.

Uphold high standards. Continue to deliver work that is of the highest standard possible and make a full contribution to team meetings. Remain focused on key tasks and ensure that you continue to have good attendance and be punctual.

Don’t be boastful. It’s only natural that you will be excited about your new position but try to avoid bragging about it too much to your colleagues – and don’t put down your current employers, remember your peers will still be working there after you leave!

Agree your priorities with your manager. Arrange a meeting with your manager (and colleagues if applicable) to agree which tasks you should focus upon during your notice period. It may be that some projects need to be handed over to other team members so ensure that you are willing to help and offer assistance to bring people up to speed. Your day-to-day workload may decrease as you get closer to the end of your notice period so make sure you check in with your manager and continue to offer to help where you can.

Handover period. You may be asked to help your replacement get up to speed before you leave; be professional and remember that they will be as keen to impress in their new job as you will be in yours. If you are departing before someone has been recruited, try to complete any projects as best you can and prepare detailed notes so the transition is as smooth as possible.

Exit interview. Be constructive with your feedback and look share positive experiences as well as highlighting areas and offering suggestions where you think your employer can make improvements.

Your last day. You want to leave with a good reputation so make sure you remain professional to the end; take the time to say goodbye to colleagues and senior managers. You will be remembered as much – if not more - for how you conduct yourself during your final weeks with the company.

Sharp Consultancy specialises in the recruitment of temporary, interim and permanent finance and accountancy professionals. With offices in Leeds and Sheffield our highly experienced team of consultant’s recruit for positions throughout Yorkshire and beyond. CONTACT US today to find out more.