ASK THE EXPERT – NATIONAL PAYROLL WEEK

So, You Want to Be a Credit Manager? Here's What You Need to Know

So, You Want to Be a Credit Manager? Here's What You Need to KnowCredit Management isn’t just about chasing payments — it’s about protecting the lifeblood of a business: cashflow. To help future finance leaders get a real feel for what it’s like to step into a Credit Manager role (and thrive!), we asked current Credit Manager, Philip Holborough to share their honest thoughts in our Voices of Transactional Finance Leaders Series. In this article, Philip talks about everything from the challenges he’s faced along the way, to the skills and attitudes that really make a difference. He also gives a glimpse into how the role is changing, what impact technology like AI might have, and why having a "bulldog attitude" could actually be one of your biggest assets. Whether you're just starting out or aiming for the next step in your career, their advice is packed with real-world lessons you won’t want to miss.What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a Credit Manager?Debtor payment trends. Regardless of industry the key to successful Credit Managers is analysis of payment performance – this is often the biggest tell-tale sign of potential payment issues in the future.What are both the best and the most challenging aspects of being the Credit Manager of a fast-paced business? Blending Credit with Sales. Often the two don’t mix well – but open, frank and honest conversations where clarity of objectives is understood on both sides will help in a very challenging environment.What are your opinions about the relationship between a Credit Manager and the FC/CFO and CEO? What is critically important in building a successful partnership and providing the right support to the FC/CEO/CFO? A good CFO will recognise the importance of a Credit Manager – not always the case with CEO as they are often more strategic and commercial in their approach and less likely to be open to credit conversations over sales performance.What new key skills or attributes do you think the next generation of Credit Managers are going to need to develop? Tenacity. Both internally and externally. “The squeaky wheel gets the oil!” Don’t be afraid to offer opinions based on gut instinct and past experience. You will earn the respect of the business very quickly if you are able to nail your colours to the mast! Are new technologies like Artificial Intelligence having much of an impact on your role as Credit Manager yet? What impact do you think they will have over the next few years? AI frightens me – but I recognise the importance of some labour-saving aspects. A computer will never get someone to pay a bill – only a human voice can do that.Is it possible to maintain a reasonable work life balance at Credit Manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?Clear boundaries are very important. CM can be a stressful occupation – you must be able to separate these to ensure no burn out!Away from core credit knowledge, what personality traits have been critical to your success as a Credit Manager? Are these natural or have you worked on developing them?The willingness to not let go! Bull dog attitude – obviously with respect to the customer and the wider business. Don’t give up.What is the one single best piece of advice you were given early in your career that still holds true today? “Show me the money!” Cashflow is critical to any business large or small – the Credit manager is the custodian of this process.If there’s one thing Philip’s advice makes clear, it’s that being a great Credit Manager is about a lot more than just ticking boxes. It’s about sharp instincts, real tenacity, clear communication, and a relentless focus on cashflow — all while building strong relationships across the business. The role might change over time, especially as new technologies come into play, but the core principles stay the same: know your numbers, trust your gut, speak up when it matters, and never lose sight of the bigger picture. For anyone thinking about a career in Credit Management (or already on the way), these lessons are pure gold. Take them on board, keep learning, and remember — the best Credit Managers aren’t just protecting the cash, they’re helping to drive the whole business forward. Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAY and let's chart your career path together.

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What recent trends and changes have affected the payroll industry and how is this effecting what hiring managers are looking for when it comes to recruitment?

Sharp Consultancy has been at the forefront of transactional financial recruitment across the North for more than 25 years. Our highly experienced specialist team has an extensive network of talented candidates for roles across the full spectrum of levels within accounts payable, credit control, payroll and purchase ledger.

With established and trusted relationships with leading businesses and organisations throughout Yorkshire and the North of England, we offer expert knowledge and unrivalled understanding of the marketplace to enable you to access to the very best employment opportunities in the region and make the ideal next career move.

During National Payroll Week (Mon 6 – Fri 10 Sep), our team of specialist consultants will be sharing their in-depth knowledge and expertise and offering the best possible recruitment advice to employers and candidates working in the sector.

Today, Andrew Walker, Commercial Director looks at recent trends and changes and what hiring managers are looking for when recruiting payroll professionals.

Over the last ten years or so there has traditionally been a focus on recruiting candidates with particular experience, usually in relation to changes in legislation such as RTI, auto enrolment or most recently the Government furlough scheme. We are also now seeing much greater importance being placed upon qualifications, in particular the Chartered Institute of Payroll Professionals (CIPP).

Having fully trained payroll professionals is vital for organisations to ensure they remain compliant with the increasing number of regulations and legislation which impacts on the day to day running of a payroll department.

CIPP is the only Chartered Institute for payroll and pension professionals in the UK, and the training that they provide develops and formalises payroll knowledge and skills and demonstrates to employers that candidates with such qualifications work to the highest standards in the industry. In addition, CIPP members have access to the latest news and potential upcoming changes to ensure they are on the front foot to proactively respond to any updates and recommendations.

Traditionally, payroll was viewed as a more administrative role with far less emphasis placed upon qualifications when compared with today’s demands. However, due to the increasing amount of regulations and legislation, the way that payroll is now viewed has changed significantly and it is seen much more as a value-added role.

Due to a shortage of qualified candidates, companies should now be investing in training and qualifications such as the CIPP for their payroll staff, in a similar way to they do for accounts staff with AAT, ACCA or CIMA. And as a result – alongside the increased demand for payroll professionals due to changes in regulations and legislation – employers also want, need and can expect more from individuals in areas such as management information and reporting.

Those pursuing a career in payroll who hold such qualifications are seen as a very attractive prospect to employers and similarly, those companies which view qualified payroll professionals in the same way as accountants have been seen and offer formal training and professional qualifications, such as offering CIPP courses, will stand-out to candidates looking to make their next move. Those who do not offer adequate investment in training and development will find it harder to compete for the best talent and may also find that they are on the back foot when it comes to retention as demand for payroll staff continues to rise.

Sharp Consultancy specialises in the recruitment of temporary, interim and permanent transactional finance professionals across the full spectrum of roles including accounts payable, credit control, payroll and purchase ledgers. With offices in Leeds and Sheffield our highly experienced team of consultants recruit for positions throughout Yorkshire and beyond. CONTACT US today to find out more.