​HOW TO MOTIVATE YOUR TEAM

So, You Want to Be a Credit Manager? Here's What You Need to Know

So, You Want to Be a Credit Manager? Here's What You Need to KnowCredit Management isn’t just about chasing payments — it’s about protecting the lifeblood of a business: cashflow. To help future finance leaders get a real feel for what it’s like to step into a Credit Manager role (and thrive!), we asked current Credit Manager, Philip Holborough to share their honest thoughts in our Voices of Transactional Finance Leaders Series. In this article, Philip talks about everything from the challenges he’s faced along the way, to the skills and attitudes that really make a difference. He also gives a glimpse into how the role is changing, what impact technology like AI might have, and why having a "bulldog attitude" could actually be one of your biggest assets. Whether you're just starting out or aiming for the next step in your career, their advice is packed with real-world lessons you won’t want to miss.What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a Credit Manager?Debtor payment trends. Regardless of industry the key to successful Credit Managers is analysis of payment performance – this is often the biggest tell-tale sign of potential payment issues in the future.What are both the best and the most challenging aspects of being the Credit Manager of a fast-paced business? Blending Credit with Sales. Often the two don’t mix well – but open, frank and honest conversations where clarity of objectives is understood on both sides will help in a very challenging environment.What are your opinions about the relationship between a Credit Manager and the FC/CFO and CEO? What is critically important in building a successful partnership and providing the right support to the FC/CEO/CFO? A good CFO will recognise the importance of a Credit Manager – not always the case with CEO as they are often more strategic and commercial in their approach and less likely to be open to credit conversations over sales performance.What new key skills or attributes do you think the next generation of Credit Managers are going to need to develop? Tenacity. Both internally and externally. “The squeaky wheel gets the oil!” Don’t be afraid to offer opinions based on gut instinct and past experience. You will earn the respect of the business very quickly if you are able to nail your colours to the mast! Are new technologies like Artificial Intelligence having much of an impact on your role as Credit Manager yet? What impact do you think they will have over the next few years? AI frightens me – but I recognise the importance of some labour-saving aspects. A computer will never get someone to pay a bill – only a human voice can do that.Is it possible to maintain a reasonable work life balance at Credit Manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?Clear boundaries are very important. CM can be a stressful occupation – you must be able to separate these to ensure no burn out!Away from core credit knowledge, what personality traits have been critical to your success as a Credit Manager? Are these natural or have you worked on developing them?The willingness to not let go! Bull dog attitude – obviously with respect to the customer and the wider business. Don’t give up.What is the one single best piece of advice you were given early in your career that still holds true today? “Show me the money!” Cashflow is critical to any business large or small – the Credit manager is the custodian of this process.If there’s one thing Philip’s advice makes clear, it’s that being a great Credit Manager is about a lot more than just ticking boxes. It’s about sharp instincts, real tenacity, clear communication, and a relentless focus on cashflow — all while building strong relationships across the business. The role might change over time, especially as new technologies come into play, but the core principles stay the same: know your numbers, trust your gut, speak up when it matters, and never lose sight of the bigger picture. For anyone thinking about a career in Credit Management (or already on the way), these lessons are pure gold. Take them on board, keep learning, and remember — the best Credit Managers aren’t just protecting the cash, they’re helping to drive the whole business forward. Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAY and let's chart your career path together.

Read article

How do you get the best out of your team? Regardless of the number of employees you are responsible for, knowing and understanding what makes each individual work to the best of their abilities whilst ensuring you achieve the goals of the business is a tricky skill for many to master.

Some people are born leaders; they seem to naturally and effortlessly, generate the best results from people and create a working environment that inspires and motivates everyone to push forward to gain the desired outcome. But for many, motivating a team is one of the many management skills that need to be learnt, harnessed and adapted over time.

If you are new to a management position – either through promotion or having joined a new company – knowing how to get the best from your team will be a real challenge, especially when you are finding your feet in an unfamiliar role yourself. It is important to understand which buttons to press at what time, particularly as new team members join and the workforce dynamic switches.

Our tips to get the best out of your team:

Take time to understand the aspirations of each person in the team; where do they see themselves progressing in their career and can you help them visualise how they can achieve their goals with the company?
Help individuals build confidence in their abilities and be clear about what needs to be achieved in order so that they can progress and what role they must play within the team.
Celebrate achievements of both individuals and the overall team; create a positive environment where people enjoy coming to work.
Be sure to share –and bring to life – the vision of the company and illustrate the key milestones and targets on the journey so people can be clear on where their efforts are most needed and can see how they are contributing to the bigger picture.
Involve your team in regular team meetings and updates and recognise the contribution everyone can make - these shouldn’t just be limited to more senior employees. Empower and encourage the development of more junior members of the team through inviting them to suggest ideas or consider ways in which particular problems could be tackled.
Recognise that not everyone will respond to the same methods and adapt your management style accordingly but ensure that your team doesn’t lose sight of the overall goal.
Make sure everyone knows that you appreciate their efforts and that their contribution is important. People respond well to feedback so take time to congratulate your team on a job well done.

Sharp Consultancy specialises in the recruitment of temporary, interim and permanent finance and accountancy professionals. With offices in Leeds and Sheffield our highly experienced team of consultants recruit for positions throughout Yorkshire and beyond. CONTACT US today to find out more.