WHAT TO LOOK FOR IN A POTENTIAL MANAGER IN AN

So, You Want to Be a Credit Manager? Here's What You Need to Know

So, You Want to Be a Credit Manager? Here's What You Need to KnowCredit Management isn’t just about chasing payments — it’s about protecting the lifeblood of a business: cashflow. To help future finance leaders get a real feel for what it’s like to step into a Credit Manager role (and thrive!), we asked current Credit Manager, Philip Holborough to share their honest thoughts in our Voices of Transactional Finance Leaders Series. In this article, Philip talks about everything from the challenges he’s faced along the way, to the skills and attitudes that really make a difference. He also gives a glimpse into how the role is changing, what impact technology like AI might have, and why having a "bulldog attitude" could actually be one of your biggest assets. Whether you're just starting out or aiming for the next step in your career, their advice is packed with real-world lessons you won’t want to miss.What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a Credit Manager?Debtor payment trends. Regardless of industry the key to successful Credit Managers is analysis of payment performance – this is often the biggest tell-tale sign of potential payment issues in the future.What are both the best and the most challenging aspects of being the Credit Manager of a fast-paced business? Blending Credit with Sales. Often the two don’t mix well – but open, frank and honest conversations where clarity of objectives is understood on both sides will help in a very challenging environment.What are your opinions about the relationship between a Credit Manager and the FC/CFO and CEO? What is critically important in building a successful partnership and providing the right support to the FC/CEO/CFO? A good CFO will recognise the importance of a Credit Manager – not always the case with CEO as they are often more strategic and commercial in their approach and less likely to be open to credit conversations over sales performance.What new key skills or attributes do you think the next generation of Credit Managers are going to need to develop? Tenacity. Both internally and externally. “The squeaky wheel gets the oil!” Don’t be afraid to offer opinions based on gut instinct and past experience. You will earn the respect of the business very quickly if you are able to nail your colours to the mast! Are new technologies like Artificial Intelligence having much of an impact on your role as Credit Manager yet? What impact do you think they will have over the next few years? AI frightens me – but I recognise the importance of some labour-saving aspects. A computer will never get someone to pay a bill – only a human voice can do that.Is it possible to maintain a reasonable work life balance at Credit Manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?Clear boundaries are very important. CM can be a stressful occupation – you must be able to separate these to ensure no burn out!Away from core credit knowledge, what personality traits have been critical to your success as a Credit Manager? Are these natural or have you worked on developing them?The willingness to not let go! Bull dog attitude – obviously with respect to the customer and the wider business. Don’t give up.What is the one single best piece of advice you were given early in your career that still holds true today? “Show me the money!” Cashflow is critical to any business large or small – the Credit manager is the custodian of this process.If there’s one thing Philip’s advice makes clear, it’s that being a great Credit Manager is about a lot more than just ticking boxes. It’s about sharp instincts, real tenacity, clear communication, and a relentless focus on cashflow — all while building strong relationships across the business. The role might change over time, especially as new technologies come into play, but the core principles stay the same: know your numbers, trust your gut, speak up when it matters, and never lose sight of the bigger picture. For anyone thinking about a career in Credit Management (or already on the way), these lessons are pure gold. Take them on board, keep learning, and remember — the best Credit Managers aren’t just protecting the cash, they’re helping to drive the whole business forward. Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAY and let's chart your career path together.

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Interviews are very much a two-way street however, whilst you are focused upon creating the best possible impression, it is possible that you might miss those tell-tale signs as to whether or not you could be making the right career move.

It is important to remember that the interview is as much about you gaining an insight into the company you could potentially join and – if its your potential new boss conducting the interview – an opportunity to see if you feel like they will be good manager to work with.

Whilst there are no fool-proof ways to guarantee you will be making the right move, there are some key signs to look out for and crucial questions to ask which can help when it comes to making your decision.

Communication: Has all your contact in the run up to your interview been clear and concise? Was the interview date and time arranged in a timely and organised fashion? Has your interview been rearranged on more than one occasion for reasons that seemed avoidable?

First impressions count: Just as you are looking to make a good first impression, what did your instincts tell you at the outset? Key factors to consider include; did they arrive on time for the appointment, did they appear organised and well prepared, did they start the interview by trying to put you at ease?

Interest: Even if the process requires a pre-determined set of interview questions to be asked, a good manager will demonstrate that they are interested in your answers or will refer to something they have gleaned from your application. Do they appear interested by your answers by demonstrating positive body language, holding eye contact and providing encouragement towards you during your responses?

Pertinent questions: Are they asking questions which are clear to understand and enable you to answer confidently and concisely? If you need to repeatedly seek clarification on their questions this could indicate that they may not be a strong communicator when it comes to giving direction. Do they have a clear understanding of the role and the part it plays within the team?

Passion and enthusiasm: Do they seem to enjoy their own role and speak highly of the company? How long have they been in their role? Do they champion the business and sell it as a great place to work?

Colleagues: How do they speak about other members of the team? Do they talk positively about the direction the business is taking and the contribution that is made by their employees? What do they say about the person who previously worked in that role? How did the vacancy come about? Negative responses could indicate that someone has departed on less than favourable terms or if they display frustrations about how the team is performing it could indicate that dissatisfaction within the department.

Questions: Did they give you the opportunity to ask questions at the end of the interview? If not, it could demonstrate that they only see the interview as being for their benefit. How did they respond to your questions? Were they keen to engage, or did they seem to just be going through the motions?

Outcome: Did they give a clear indication of what the next steps would be and when they would be looking to make a decision? A good manager will have a good idea of where they are in the recruitment process, what the next step would be and would be keen to provide assurances that an outcome would be communicated in a timely fashion.

Sharp Consultancy specialises in the recruitment of temporary, interim and permanent finance and accountancy professionals. With offices in Leeds and Sheffield our highly experienced team of consultants recruit for positions throughout Yorkshire and beyond. CONTACT US today for expert advice on your next career move.

WHAT TO LOOK FOR IN A POTENTIAL MANAGER IN AN INTERVIEW

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