EMPLOYING PART TIME MEMBERS OF STAFF

From Leading Shared Services to Supporting SEND Families – Meet Samantha Ryan

When it comes to shared service management, Samantha knows her stuff.With a career built on navigating fast-paced change, leading high-performing teams, and staying two steps ahead of the next big thing in business ops, she’s seen (and solved) it all. But Sam’s talents don’t stop at spreadsheets and strategy—she’s also the author of SEND Help!, a heartfelt and practical guide for parents navigating the world of Special Educational Needs.In this Q&A, Liam O'Flaherty sat down with Samantha to chat about the reality of leadership in shared services—what it takes to thrive, what’s changing fast (spoiler alert: AI is knocking at the door), and why staying human in the digital age might just be the most powerful skill of all.Whether you're eyeing your first step into a shared services role or already deep in the trenches, Samantha’s insights are refreshingly honest, full of warmth, and packed with practical takeaways. Let's dive in.What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a shared service manager?I think it’s less about ticking off qualifications and more about showing you can actually lead people through mess and change. You need to be someone who stays calm under pressure, communicates clearly, and isn’t afraid to get stuck in. If you’re the kind of person who sees a knot and wants to untangle it, you’re probably halfway there already. When leading a shared services team, you need to have one eye on how your operation is running right now and the other eye on what’s coming down the pipeline - the next new technology or shared services operating strategy. Curiosity is key to ensuring you always stay abreast of emerging technology and ways of working.What are both the best and the most challenging aspects of being a shared service manager of a fast paced business?The best bit is the variety - you’re never bored. You get to fix things, improve how stuff works, and genuinely help people. I have always found great joy in my work and being of service to others, whether that’s leading a shared service team, a purchase to pay department or as a global process owner. The hardest part? There’s always something going on. Priorities change quickly, and you have to juggle a lot without dropping the ball. It can be exhausting some days, but also really rewarding when you get it rightWhat are your opinions about the relationship between a shared service manager and the CFO and CEO? What is critically important in building a successful partnership and providing the right support to the CEO/CFO?Trust is everything. They need to know you’ve got the detail covered, that you’ll flag issues early, and that you’re not sugar-coating anything. It’s also about understanding what keeps them up at night and making sure the shared service function isn’t adding to that. You’ve got to be steady, honest, and clear with no fluff.What new key skills or attributes do you think the next generation of shared service managers are going to need to develop?Flexibility and digital confidence. Things move quickly now, and you’ve got to be open to learning new systems, new ways of working, and even letting go of old ways that aren’t cutting it anymore. People skills still matter too, probably more than ever. This current generation expect a work/life balance and flexibility – neither of which are bad things. So, ensuring you understand the needs of your team and the culture of your workforce is essential.Are new technologies like Artificial Intelligence having much of an impact on your role as shared service manager yet? What impact do you think they will have over the next few years?Absolutely, AI has arrived. The key is to understand it, leverage it and not be afraid. AI can be really useful to shared service teams. Some of the repetitive stuff is getting automated, which is a win if it means teams can focus on the work that really needs a human brain. Over time, I think we’ll lean on AI more and more. It’ll still need people who understand the bigger picture and can spot when something doesn’t feel right. Shared Service leaders need to embrace AI and make it work effectively for their business.Is it possible to maintain a reasonable work life balance at shared service manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?Honestly? There are busy seasons and tough patches where balance goes out the window. But I do think it’s possible overall, you just have to be clear with yourself (and others) about what’s non-negotiable. I’ve learned not to feel guilty about switching off, because you can’t pour from an empty cup.Away from core knowledge, what personality traits have been critical to your success as a shared service manager? Are these natural or have you worked on developing them?Patience, humour, and the ability to stay calm when things get chaotic. Some of that’s just who I am, but I’ve definitely had to work on things like not taking things personally and learning to pick my battles. It’s a people-heavy role, so you need thick skin, but also empathy. What is the one single best piece of advice you were given early in your career that still holds true today?“Don’t wait to feel ready - just start” and “dress for the job you want, not the job you’ve got” (I actually think I first heard that on a Jennifer Aniston movie years ago!). I’ve learned that you grow into roles, not the other way round. Don’t wait to be asked to step forward in your role. Go that extra mile. Say yes, even if your voice trembles as you say it. Most people are winging it to some degree anyway. In ConclusionSamanthas’s approach to leadership is the kind we all wish we worked with—real, grounded, and refreshingly human. From embracing AI to keeping empathy at the centre of decision-making, she reminds us that successful leadership isn’t about having all the answers—it’s about staying curious, stepping up, and staying calm when things get chaotic.Whether you're at the start of your shared services journey or eyeing your next big promotion, there’s something in Samantha’s story for everyone. And if you’re juggling a demanding role with life outside of work (who isn’t?), her reflections on balance, boundaries and being brave even when you’re not 100% ready hit just the right note.If you want to explore more of Samantha’s world beyond shared services, check out her brilliant book SEND Help!—a thoughtful, empowering guide for parents supporting children with Special Educational Needs. Because just like in business, when we work together, support each other, and lead with heart, amazing things happen.Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAYand let's chart your career path together.

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There are approximate 8.4 million part time workers in the UK. For businesses of all sizes there are a huge range of advantages to employing members of staff on a part time basis – but there are also several challenges which must be taken into consideration.

Advantages and disadvantages to employing part time members of staff:

Keeping costs down. Employing somebody on a part time basis can be an effective way to reduce staff costs in roles where there isn’t necessarily a need for someone on a full time basis.

Attracting the best talent. Having the option of part time work can help both with recruitment and staff retention; part time work can be attractive to parents with young families or those approaching the later years in their careers and are looking to reduce their hours. These people can offer a wealth of skills and experience and offering flexible and/or family friendly working arrangements can lead to improvements in staff retention.

Flexibility. Part time employees can enable a company to ensure that it has the right number of people in the right roles during times when business demands are greater. Roles and working hours can be determined around a variety of scenarios and may be fixed with an individual working fewer hours each day or working set days or alternatively a part time employee may work shifts which could vary on a week to week basis. There are also options around employing members of staff on term-time contacts or on a job share basis.

Staff morale and productivity. It’s not just part time employees themselves who can benefit; they can alleviate the pressure of workloads on full time members of staff – particularly if a business is relying upon overtime to keep up with demand – and therefore help reduce stress and combat low levels of staff morale in the workplace.

Additional costs. Part time workers can impact on costs and businesses need to consider that employing individuals on a part time basis can lead to additional expense – for example with benefits and training.

Recruiting part time employees:

As an employer, you will need to determine whether a particular role would be suited to a part time working arrangement. To do this you will need to take into account:

Objectives and outcomes. Establish what you want the employee to achieve and consider what time is needed to do each aspect of the role. Also think about the particular skills and personal attributes that will be needed and include these in a detailed specification.

Working hours. Think about whether there are elements of the job which have to be done on certain days or at certain times – this will help you understand how much flexibility there is in the hours you would require the successful candidate to work. Also consider whether the role is to be created on a part time only or job share basis.

Recruitment process and interviews. Make the process as convenient to those looking to work part time as possible to attract the best candidates; part time opportunities can open up the recruitment pool to applicants who may not have considered the position if it was on a full time basis. Try and schedule interviews at times which suit the part time hours being offered i.e. on the relevant days.

Managing part time employees:

It is important to consider how part time employees will fit into your existing team structure and to also give thought to how you will effectively communicate and manage those who are not working full time hours.

Communications. You must make sure that all part time workers receive all staff communications; you may need to contact them by phone, email or text message if they are not at work on a day when you make an important announcement or send out a message for the first time. For staff meetings and company briefings, try to find a time when all team members will be available or if this is not possible, hold additional sessions which will give every employee an opportunity to attend.

Flexibility. Establish whether your part time workers can work additional hours on major projects or attend meetings which fall outside their normal working hours. Are they happy to be contacted by you on days that they are not at work?

Training. Part time employees should have access to the same training courses which you offer to full time members of the team; consider if you need to make adjustments to how these are delivered i.e. inclusion of home study time and condensing particular elements of the course.

Employing part time members of staff:

Part time workers must be treated equally to comparable full-time employees who work for the same company and perform similar roles under the same type of employment contract. This includes:

Salary / rates of pay
Access to occupational pension scheme
Training, career development opportunities and consideration for promotion
Right to receive enhanced sick, maternity, paternity, adoption leave and pay as well as parental leave and dependents leave
Pro rata contractual benefits such as paid annual leave and staff discounts

Sharp Consultancy specialises in the recruitment of temporary, interim and permanent finance professionals. With offices in Leeds and Sheffield our highly experienced team of consultants recruit for positions throughout Yorkshire and beyond. CONTACT US today to speak to a member of our team about your recruitment needs.