WHY GETTING RECRUITMENT RIGHT IS SO IMPORTANT

So, You Want to Be a Credit Manager? Here's What You Need to Know

So, You Want to Be a Credit Manager? Here's What You Need to KnowCredit Management isn’t just about chasing payments — it’s about protecting the lifeblood of a business: cashflow. To help future finance leaders get a real feel for what it’s like to step into a Credit Manager role (and thrive!), we asked current Credit Manager, Philip Holborough to share their honest thoughts in our Voices of Transactional Finance Leaders Series. In this article, Philip talks about everything from the challenges he’s faced along the way, to the skills and attitudes that really make a difference. He also gives a glimpse into how the role is changing, what impact technology like AI might have, and why having a "bulldog attitude" could actually be one of your biggest assets. Whether you're just starting out or aiming for the next step in your career, their advice is packed with real-world lessons you won’t want to miss.What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a Credit Manager?Debtor payment trends. Regardless of industry the key to successful Credit Managers is analysis of payment performance – this is often the biggest tell-tale sign of potential payment issues in the future.What are both the best and the most challenging aspects of being the Credit Manager of a fast-paced business? Blending Credit with Sales. Often the two don’t mix well – but open, frank and honest conversations where clarity of objectives is understood on both sides will help in a very challenging environment.What are your opinions about the relationship between a Credit Manager and the FC/CFO and CEO? What is critically important in building a successful partnership and providing the right support to the FC/CEO/CFO? A good CFO will recognise the importance of a Credit Manager – not always the case with CEO as they are often more strategic and commercial in their approach and less likely to be open to credit conversations over sales performance.What new key skills or attributes do you think the next generation of Credit Managers are going to need to develop? Tenacity. Both internally and externally. “The squeaky wheel gets the oil!” Don’t be afraid to offer opinions based on gut instinct and past experience. You will earn the respect of the business very quickly if you are able to nail your colours to the mast! Are new technologies like Artificial Intelligence having much of an impact on your role as Credit Manager yet? What impact do you think they will have over the next few years? AI frightens me – but I recognise the importance of some labour-saving aspects. A computer will never get someone to pay a bill – only a human voice can do that.Is it possible to maintain a reasonable work life balance at Credit Manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?Clear boundaries are very important. CM can be a stressful occupation – you must be able to separate these to ensure no burn out!Away from core credit knowledge, what personality traits have been critical to your success as a Credit Manager? Are these natural or have you worked on developing them?The willingness to not let go! Bull dog attitude – obviously with respect to the customer and the wider business. Don’t give up.What is the one single best piece of advice you were given early in your career that still holds true today? “Show me the money!” Cashflow is critical to any business large or small – the Credit manager is the custodian of this process.If there’s one thing Philip’s advice makes clear, it’s that being a great Credit Manager is about a lot more than just ticking boxes. It’s about sharp instincts, real tenacity, clear communication, and a relentless focus on cashflow — all while building strong relationships across the business. The role might change over time, especially as new technologies come into play, but the core principles stay the same: know your numbers, trust your gut, speak up when it matters, and never lose sight of the bigger picture. For anyone thinking about a career in Credit Management (or already on the way), these lessons are pure gold. Take them on board, keep learning, and remember — the best Credit Managers aren’t just protecting the cash, they’re helping to drive the whole business forward. Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAY and let's chart your career path together.

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When looking to recruit a new member to the team, it is generally accepted that there is an element of risk involved. Making the wrong decision can have a significant impact on an organisation and the affects of a bad hire can run much deeper than simply having to restart the recruitment process.

As businesses continue to navigate the challenges COVID-19 throws their way, there is increased emphasis on ensuring that the right recruitment decisions are taken, with a wrong move likely to have a significant financial impact as well as a downturn in individual, department and company performance.

According to a report from the Recruitment & Employment Confederation (REC) , over a third of companies don’t believe recruiting a wrong hire will cost them anything at all. The reality is there are a number of costs - including productivity costs incurred through not having somebody in place, management costs and training costs – and having to repeat the recruitment process to rectify a poor appointment will see those costs double or even triple. The same report calculated that a poor hire at mid-manager level with a salary of £42,000 can end up costing a business over £132,000.

Whilst business grapple with the shifting sands of the current climate, many may find themselves attempting to handle recruitment in-house without truly being in the position of being able to dedicate the time and resource to ensuring the process is robust and will stand up to many pitfalls and obstacles that are likely to be encountered along the way.

There is a widespread view – fuelled by the on-going reports of rising unemployment as the effects of the pandemic take hold – that the job market is awash with a wealth of potential candidates crying out for opportunities with employers able to simply take their pick. The reality, however, is somewhat different.

Whilst the current situation is indeed having a devastating effect in certain areas, these effects are not widespread in the way they were during the banking crisis of 2007 with several industry sectors relatively unaffected or in some cases - such as logistics and food manufacture – positively booming. Combined with Government support in the shape of the furlough scheme, the considerable efforts made by businesses to retain their staff and employees adopting a risk adverse approach to new employment opportunities means that there’s little likelihood of organisations being able to bring someone onboard with an easy quick win.

Understandably, employers do not want to make a mistake; however this can see them limit themselves in their decision making and only consider ‘obvious’ selection criteria and restrict their talent pool as they seek to recruit like-for-like candidates who have previously been employed in a similar sector or competitor company.

A decision that is based upon ticking off a wish list of ‘safe’ boxes, however, is unlikely to result in identifying the best overall choice as you neglect to drill down and examine the essential requirements of the role to source individuals that will make a real difference to an organisation. An experienced recruitment practitioner will, with the benefit of their experience, ability to reach into the market and draw out candidates that may not currently be actively seeking new opportunities and having the time to dedicate to the process, be able to tease out a far more widespread range of critical factors - attitude, aptitude, culture fit – as well as a person’s knowledge and expertise, upon which to determine a robust, high quality short list.

One of the key outcomes of COVID-19 has been the increased volume of interviews taking place on platforms such as Zoom or Microsoft Teams. For those not involved in recruitment on a day-to-day basis, this in itself can be a steep learning curve that needs to be quickly navigated; even after almost of year of doing business ‘online’, whilst they may be well versed in utilising such platforms, the ability to confidently assess those qualities that you would normally rely heavily upon face-to-face interaction to determine – body language, expression, engagement – can be a new experience and one which takes time to master.

The cost of an incorrect recruitment decision can be considerable; whilst the money spent on training, for example, can be measurable there are many more costs which are not as easy to quantify. The impact of a bad hire on staff morale, productivity levels, output quality, client relationships and business reputation are easily overlooked but can have more wide reaching and long term consequences that are not as straight-forward to rectify by simply making an alternative appointment.

Sharp Consultancy specialises in the recruitment and executive search of finance and accountancy professionals. With offices in Leeds and Sheffield our highly experienced team of consultants recruit for temporary, interim and permanent roles across the full spectrum of positions throughout Yorkshire and beyond. CONTACT US today and speak to a member of our team about your recruitment needs or next career move.

WHY GETTING RECRUITMENT RIGHT IS SO IMPORTANT – AND NOW MORE THAN EVER!

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