How to Succeed in Your First Finance Leadership

From Leading Shared Services to Supporting SEND Families – Meet Samantha Ryan

When it comes to shared service management, Samantha knows her stuff.With a career built on navigating fast-paced change, leading high-performing teams, and staying two steps ahead of the next big thing in business ops, she’s seen (and solved) it all. But Sam’s talents don’t stop at spreadsheets and strategy—she’s also the author of SEND Help!, a heartfelt and practical guide for parents navigating the world of Special Educational Needs.In this Q&A, Liam O'Flaherty sat down with Samantha to chat about the reality of leadership in shared services—what it takes to thrive, what’s changing fast (spoiler alert: AI is knocking at the door), and why staying human in the digital age might just be the most powerful skill of all.Whether you're eyeing your first step into a shared services role or already deep in the trenches, Samantha’s insights are refreshingly honest, full of warmth, and packed with practical takeaways. Let's dive in.What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a shared service manager?I think it’s less about ticking off qualifications and more about showing you can actually lead people through mess and change. You need to be someone who stays calm under pressure, communicates clearly, and isn’t afraid to get stuck in. If you’re the kind of person who sees a knot and wants to untangle it, you’re probably halfway there already. When leading a shared services team, you need to have one eye on how your operation is running right now and the other eye on what’s coming down the pipeline - the next new technology or shared services operating strategy. Curiosity is key to ensuring you always stay abreast of emerging technology and ways of working.What are both the best and the most challenging aspects of being a shared service manager of a fast paced business?The best bit is the variety - you’re never bored. You get to fix things, improve how stuff works, and genuinely help people. I have always found great joy in my work and being of service to others, whether that’s leading a shared service team, a purchase to pay department or as a global process owner. The hardest part? There’s always something going on. Priorities change quickly, and you have to juggle a lot without dropping the ball. It can be exhausting some days, but also really rewarding when you get it rightWhat are your opinions about the relationship between a shared service manager and the CFO and CEO? What is critically important in building a successful partnership and providing the right support to the CEO/CFO?Trust is everything. They need to know you’ve got the detail covered, that you’ll flag issues early, and that you’re not sugar-coating anything. It’s also about understanding what keeps them up at night and making sure the shared service function isn’t adding to that. You’ve got to be steady, honest, and clear with no fluff.What new key skills or attributes do you think the next generation of shared service managers are going to need to develop?Flexibility and digital confidence. Things move quickly now, and you’ve got to be open to learning new systems, new ways of working, and even letting go of old ways that aren’t cutting it anymore. People skills still matter too, probably more than ever. This current generation expect a work/life balance and flexibility – neither of which are bad things. So, ensuring you understand the needs of your team and the culture of your workforce is essential.Are new technologies like Artificial Intelligence having much of an impact on your role as shared service manager yet? What impact do you think they will have over the next few years?Absolutely, AI has arrived. The key is to understand it, leverage it and not be afraid. AI can be really useful to shared service teams. Some of the repetitive stuff is getting automated, which is a win if it means teams can focus on the work that really needs a human brain. Over time, I think we’ll lean on AI more and more. It’ll still need people who understand the bigger picture and can spot when something doesn’t feel right. Shared Service leaders need to embrace AI and make it work effectively for their business.Is it possible to maintain a reasonable work life balance at shared service manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?Honestly? There are busy seasons and tough patches where balance goes out the window. But I do think it’s possible overall, you just have to be clear with yourself (and others) about what’s non-negotiable. I’ve learned not to feel guilty about switching off, because you can’t pour from an empty cup.Away from core knowledge, what personality traits have been critical to your success as a shared service manager? Are these natural or have you worked on developing them?Patience, humour, and the ability to stay calm when things get chaotic. Some of that’s just who I am, but I’ve definitely had to work on things like not taking things personally and learning to pick my battles. It’s a people-heavy role, so you need thick skin, but also empathy. What is the one single best piece of advice you were given early in your career that still holds true today?“Don’t wait to feel ready - just start” and “dress for the job you want, not the job you’ve got” (I actually think I first heard that on a Jennifer Aniston movie years ago!). I’ve learned that you grow into roles, not the other way round. Don’t wait to be asked to step forward in your role. Go that extra mile. Say yes, even if your voice trembles as you say it. Most people are winging it to some degree anyway. In ConclusionSamanthas’s approach to leadership is the kind we all wish we worked with—real, grounded, and refreshingly human. From embracing AI to keeping empathy at the centre of decision-making, she reminds us that successful leadership isn’t about having all the answers—it’s about staying curious, stepping up, and staying calm when things get chaotic.Whether you're at the start of your shared services journey or eyeing your next big promotion, there’s something in Samantha’s story for everyone. And if you’re juggling a demanding role with life outside of work (who isn’t?), her reflections on balance, boundaries and being brave even when you’re not 100% ready hit just the right note.If you want to explore more of Samantha’s world beyond shared services, check out her brilliant book SEND Help!—a thoughtful, empowering guide for parents supporting children with Special Educational Needs. Because just like in business, when we work together, support each other, and lead with heart, amazing things happen.Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAYand let's chart your career path together.

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Whether you’ve just been promoted to Finance Manager, taken on your first Financial Controller position, or stepped into a senior leadership role at a new organisation, transitioning into management is a big step in your accountancy career.

At Sharp Consultancy, we specialise in placing ambitious finance professionals into temporary, interim, and permanent leadership roles across Yorkshire and the North of England. Here’s our advice for making a strong impression as a newly appointed finance leader:

Start As You Mean to Go On

Scrabble board displaying the word "team success" formed with colorful letter tiles.

Your first few days in a leadership role set the tone for everything that follows. Whether you're managing a small transactional team or a wider finance department, show that you're confident in your abilities but also approachable and open to input.

People will form early opinions based on how you communicate and behave—so be present, clear, and authentic from the start.

Inspire with Purpose

Whether you're leading a budgeting and forecasting team, overseeing audit and compliance, or driving commercial finance strategy, it's important to clearly articulate your short and long-term goals. Show how each team member contributes to these objectives to create shared ownership and drive motivation.

Delegate and Empower

Finance leaders often struggle with letting go of tasks they’ve previously owned. But successful leaders in finance—particularly at the Finance Business Partner, Financial Controller, or FD level—understand the value of delegation.

Give your team ownership over key areas, whether it’s month-end processes, cash flow forecasting, or managing stakeholder reporting. Empowering others helps develop future leaders and strengthens team performance.

Lead by Example

Leadership in accountancy and finance requires technical credibility as well as personal integrity. Be consistent, reliable, and positive. Recognise strong performance—especially during periods of pressure like year-end—and celebrate wins as a team.

Bridge the Gap

It’s not unusual for a divide to form between senior leadership and operational staff. As a finance leader, you often sit at that intersection. Build trust upwards and downwards—position yourself as a collaborative partner to the board while remaining accessible and supportive to your team.

Allow Learning Through Mistakes

Financial leadership isn't about perfection—it's about problem-solving and resilience. Encourage your team to learn from challenges, whether it’s correcting reporting errors or improving a budgeting process. Offer support but avoid micromanaging. You'll build confidence, accountability, and stronger capabilities.

Foster Innovation and Improvement

Challenge the status quo—don’t default to "we’ve always done it this way." Whether you’re exploring ERP implementation, new BI tools, or improving internal controls, show that you value fresh thinking. Encourage your team to share ideas and give them the structure and autonomy to bring them to life.

Woman with a cheerful expression, holding a mug that says "World's Best Boss," celebrating her role as a supportive leader.

Take Informed Risks

Some of the best finance leaders are those who take calculated risks—launching a new cost-saving initiative, proposing a change in reporting structure, or supporting bold commercial decisions with data-led insights. Trust your experience and judgement while always assessing risk from a strategic perspective.

Make Credible, Confident Decisions

Finance leaders are relied upon for clarity. Don’t shy away from difficult decisions—especially when they involve people, budgets, or performance. Consider the facts, consult key stakeholders, and take action with confidence. Even a tough or unpopular decision can inspire respect if it’s well-informed and clearly communicated.

Need Help Building Your Finance Team or Advancing Your Leadership Career?

At Sharp Consultancy, our expert consultants specialise in the recruitment of finance professionals at all levels—from qualified accountants to FDs and CFOs. With offices in Leeds and Sheffield, we support businesses and individuals across Yorkshire and beyond.

Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAY and let's chart your career path together.

How to Succeed in Your First Finance Leadership Role