A business growing exponentially is looking to add a Help Desk and Compliance Manager to look after a team of 6 administrators. This role has huge scope for you to be able to put your own stamp on processes and procedures and drive best practice and the performance of the team. The Role reports into the Operations Manager who has strong background in Credit Control Management so this role would suit someone form a similar background.
You would have the follow duties:
*Developing and managing a robust, accurate and focused operational performance process. Ensuring maximum compliance across the portfolio..
*Drive the PPM management across the regions in line with our KPI's.
*Manage and develop capability within the helpdesk team, raising performance through coaching/feedback, performance management and training.
*To understand commercial and performance aspects of all contracts.
*Implement and manage performance improvements and customer satisfaction.
*Ensure all third party vendors are compliant with company policies and relevant legislation regarding housing for vulnerable adults.
*Drive a culture of auditing on a regular basis ensuring that safe working practices are in place and policies and procedures are adhered to.
*Create and maintain a strong communications protocol. Manage high level escalated data management-related issues.
*Work collaboratively with the wider support team and share best practice. Monthly National KPI reporting internally.
*Monthly Client reporting in line with housing association requirement and requests. Hold regular 121's with direct reports and set stretching and realistic objectives.
*The above outlines the main duties and responsibilities of the position, however, this cannot be comprehensive and other duties may be requested.
This is an amazing opportunity to secure an excellent position within a successful company for long term career. Apply now to avoid disappointment as we expect a high volume of applicants.
Sharp Consultancy is a finance and accountancy recruitment specialist assisting accounting and finance divisions of businesses in the Yorkshire and Derbyshire area. With over 25 years' experience we pride ourselves on sourcing excellent finance professionals across all divisions of an accounts function, from finance administrators through to senior Finance Director appointments. Please visit our website www.sharpconsultancy.com for more information on accountancy jobs or accountancy recruitment; finance jobs or finance recruitment.
Candidates must be eligible to work in the UK full time without restriction. To apply please send your CV to the e-mail address stated, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within seven days please note that on this occasion your application has not been successful.
